GET YOUR FREE SAMPLE
FAQ
Below you'll find answers to questions related to using Eargo.
Frequently Asked Questions
How do I know if I need Eargo?
If you suspect that you are suffering from mild to moderate hearing loss, the best thing to do is to have your hearing tested. Talk to your family doctor, have your hearing checked, try an online hearing test such as www.myhearingtest.net or take the National Hearing Test over the phone by calling 1-866-223-7575. The National Hearing Test is an accurate, calibrated hearing screening, developed with funding from the National Institutes of Health.
How do I know if Eargo will work for me?
Eargo is designed to help people with mild to moderate hearing loss. Mild to moderate hearing loss can result from aging, noise exposure or sensory/nerve loss.
What forms of payment do you take?
Credit and debit cards from Visa, MasterCard, American Express, JCB, Discover, Diners Club and eCheck. We also allow financing, monthly payments through our financing partner AllWell (a financing program by Allegro Credit).
What is the Eargo warranty?
Eargo comes with a full 12 month manufacturer warranty that covers manufacturing defects. The warranty will not be valid if an Eargo device has been modified or damaged by the user, if the serial number has been altered, or if repairs have been made without the consent and knowledge of Eargo. If your Eargo stops functioning correctly, simply call us. Eargo also comes with a Loss & Damage Warranty - if you lose one or both of your Eargo devices, or if they are damaged beyond repair (for instance, if your dog eats them... yes, this happens - dogs like the smell of ears apparently), just give us a ring and we will send you a new replacement at a reduced cost. The Loss & Damage portion of your warranty can be used only once per device. However, the repair warranty will still remain in effect, even if a device has been replaced under the Loss & Damage Warranty.
How long will it take for Eargo to be delivered?
When buying Eargo, you will have a choice between (1) standard shipping, or (2) accelerated shipping. Please note that first you will need to complete the sizing phase, which involves trying on two different Eargo sizers. This step can add another few days to a week, depending on which shipping method used. Customers who select accelerated shipping will have both their sizers and their functioning Eargo devices shipped via priority mail.
Standard shipping is free and will take from 5 to 7 business days from the time it leaves our warehouse.
Accelerated shipping costs an extra $39 and takes 1 to 2 business days from the time it leaves our warehouse.
What is the return policy?
If for any reason you aren't 100% happy with Eargo, you can return your devices to us within 60 days for a full refund. It's very simple and there are no hassles. Refunds are processed within 10 business days upon receipt, provided that the Eargo devices are still in good condition. Simply give us a call at 1-800-613-2746 and one of our specialists will help you return your devices.
What's the best way for me to clean, care, and maintain my Eargo devices?
Wax
Eargo devices are designed to help keep your ears clean. The Flexi Fibers may sweep out excess wax with each removal. There's often a sizable amount of wax that comes out during the cleaning period before using your devices. That amount should lessen over time. It's very important to keep your devices clean. Wax buildup or other debris may lessen their sound quality and performance. If you notice wax or other debris on your Eargo devices, simply clean with an alcohol wipe or cotton swab moistened with alcohol. Do not immerse or submerge your devices in alcohol as this will damage their electronics. If wax is inside the dome, you can get it out by first letting your Eargo devices dry overnight, and then by gently wiping the dome with an alcohol pad or a cotton swab moistened with alcohol. Now, let's all agree to stop talking about ear wax.

Dry
Before placing your Eargo devices in the charger, make sure that your devices are completely dry. Long-term exposure to moisture can harm them. Let your devices air dry or dry them with a soft, lint free cloth. Gotta be lint free. Don't want to be trading ear wax for lint. Don't use hot air or a hair dryer to dry your Eargo devices. It might give them a stylish, carefree, wind-blown look, but it could also damage their internal electronics.

Water
Eargo devices are not waterproof. Please do not wear them while swimming or in the shower.

Storage
Proper storage of your Eargo devices will increase their lifespan and keep them in top working condition. They're kind of like people in that way. When not in use, store them in the charger. That'll keep them fully charged.

Maximizing Battery Life
To maximize the battery life of your Eargo devices, it is best to wear them all day until their batteries run low or run out, and then recharge them fully overnight in the charger. To maximize the battery life of the charger, please place it on the charging base each night.
How much do hearing aids typically cost?
A pair of hearing aids in the U.S. bought through a provider can cost on average around $4,200 (Source: www.hearinghealthmatters.org). This includes the hearing devices themselves as well as the provider's services.
Why do Eargo devices come in pairs?
Eargo devices come in pairs because it offers a better overall auditory experience. The use of two hearing aids together helps you to hear better in noisy environments. It also helps to improve sound localization, so you can better hear the direction where sound is coming from.
Do Eargo devices help with Tinnitus?
Eargo is not designed to help with Tinnitus, it is intended for those with mild to moderate hearing loss.
Do you support Care Credit?
We do not support Care Credit at this time. We do have financing options available through our financing partner, Bread.
Does my insurance cover Eargo hearing devices?
Eargo does not handle any insurance reimbursements. Please check with your insurance provider to see if your plan offers any coverage for hearing aids.
What do I need regarding a Superbill?
Check with your provider for their requirements and then give us a call at 1-800-61-EARGO (1-800-613-2746). Our customer happiness team is happy to work with you to provide the information needed.