Eargo Standard Warranty Policy
Free trial period
Eargo grants you a forty-five (45) day free trial period valid from the date of purchase. Within this 45-day period, you can return your Eargo devices for a full refund. Devices need to be postmarked for return to Eargo within 45 days after the date of delivery.
What your warranty covers
This limited warranty covers defects in material and workmanship for the Eargo hearing system, which includes the hearing devices, internal components, charger, cord and plug, within the limited warranty period listed below. This warranty is guaranteed by Eargo, Inc.
Eargo offers you a one (1) year limited warranty valid starting from the date of delivery.
What you get with your repair?
For valid repairs, Eargo pledges to secure functionality at least equivalent to the original hearing device. At the discretion of Eargo, hearing devices may be replaced by new products or products manufactured from new or serviceable used parts or repaired using new or refurbished replacement parts.
Exclusions from warranty repair coverage
• Devices purchased from unauthorized distributors are not covered by this or any other Eargo warranty.
• Damage from improper handling or care, exposure to chemicals, immersion in water or undue stress.
• Damage caused by third parties or non-authorized service centers renders this warranty null and void.
Number of repairs
Unlimited during warranty period for repairs covered by warranty terms.
Damage & Loss
Eargo offers a one time (1x) replacement for each device that is lost or damaged during the one (1) year warranty period. Devices damaged from improper use or care will NOT be replaced.
Just give us a call and we will send you a new replacement at a reduced cost.
How to submit request for repair
Call 1-800-61-EARGO and we will be happy to assist.
Eargo Extended Warranty Policy
What an extended warranty covers
The optional extended 2-YEAR
warranties cover defects in material and workmanship for the Eargo hearing system, which includes the hearing devices, internal components, charger, charging base, cord and plug, within the extended warranty period. These warranties are guaranteed by Eargo, Inc.
Standard exclusions from warranty repair coverage also apply to all extended warranty periods.
Optional extended warranties do not extend the standard 1-year Loss & Damage warranty.