Eargo Standard Warranty Policy
Free trial period
Eargo grants you a forty-five (45) day free trial period valid from the date of delivery. Within this 45-day period, you can return your Eargo devices for a full refund. Devices need to be postmarked for return to Eargo within 45 days after the date of delivery.
What your warranty covers
This limited warranty covers defects in material and workmanship for the Eargo hearing system, which includes the hearing devices, internal components, charger, cord and plug, within the limited warranty period listed below. This warranty is guaranteed by Eargo, Inc.
Eargo offers you a one (1) year limited warranty valid starting from the date of delivery.
What you get with your repair?
For valid repairs, Eargo pledges to secure functionality at least equivalent to the original hearing device. At the discretion of Eargo, hearing devices may be replaced by new products or products manufactured from new or serviceable used parts or repaired using new or refurbished replacement parts.
Exclusions from warranty repair coverage
• Devices purchased from unauthorized distributors are not covered by this or any other Eargo warranty.
• Damage from improper handling or care, exposure to chemicals, immersion in water or undue stress.
• Damage caused by third parties or non-authorized service centers renders this warranty null and void.
Number of repairs
Unlimited during warranty period for repairs covered by warranty terms.
Damage & Loss
If your Eargo device (right hearing aid, left hearing aid, charger) is lost or damaged beyond repair during the
one (1) year period after the date of delivery, we will replace it at a reduced cost. Devices damaged from
improper use or care will NOT be replaced. Just give us a call and we will get the process started to replace
How to submit request for repair
Call 1-800-61-EARGO and we will be happy to assist.
What about out of warranty repairs?
If the warranty period for your Eargo has come and gone, you still have options.
Eargo will inspect your hearing devices - and repair them if possible - for
$399 per unit. If your device is beyond repair, Eargo will also replace it
with a refurbished model for $399 per unit. If your device charger isn’t
working properly, Eargo will also replace it for - you guessed it - $399.
The best part? Eargo will then give you a brand new one year warranty from
the date of repair/replacement for either the charger or the hearing device.