Eargo Warranty Details–January 2019
At the time of original purchase, Eargo provides a one-year original warranty on all hearing systems,
including hearing devices, chargers, power cords and USB plugs. The original warranty covers unlimited
repairs and one-time loss/damage coverage per unit. An optional second year warranty is available prior
to the conclusion of the trial period for selected Eargo hearing systems. If purchased, selected systems
have a two-year extended warranty. The Eargo warranty begins on the date that the new system is received
by the client.
Repair or Exchange of a Product
At no cost to the client, Eargo will inspect the hearing device and/or charger and repair or exchange the
in-warranty unit with a new or refurbished unit at Eargo’s sole discretion. Eargo will replace power cords
and/or USB plugs at no cost to the client. The original or extended warranty period remains in effect for
the replacement device
Out of Warranty
Eargo will inspect a hearing device and repair or replace the device, at Eargo’s sole discretion, for $395
per device. If replaced, Eargo may replace the device with a new or refurbished unit at Eargo’s sole discretion.
Eargo will provide a one-year repair warranty on the replaced device, beginning on the date that the replacement
device was delivered to the client.
Eargo will replace a charger with a new or refurbished charger, power cord and USB plug for $295. Eargo will
provide a one-year repair warranty on the replacement charging system, beginning on the date that the replacement
was delivered to the client.
Replacement Under the Loss and Damage Policy
During the original warranty period, Eargo will replace each hearing device and charger no more than one time for loss or damage not related to normal use. Eargo reserves the right to inspect hearing instruments and
chargers to determine if the Loss and Damage Policy is applicable.
Eargo will replace a lost or damaged hearing device for $395 each and a lost or damaged charger for $295 each.
Please note that claims under the Loss and Damage Policy on the hearing device(s) or charger is a one-time occurrence per unit. When either hearing device or the charger is replaced under the Loss and Damage Policy, the Loss and Damage Policy expires for that unit. For example, if the right hearing device is lost and replaced under the Loss and Damage Policy, the Loss and Damage Policy expires for the right device but remains in effect for the left hearing device and charger. For any loss and damage claim, the repair warranty remains in effect on the lost or damaged unit from the date that the original Eargo system was received by the client.
Loss or Damage During the 45-day Trial Period
If one or both hearing devices or charger are lost or damaged beyond normal use during the 45-day trial period, the system cannot be returned for a refund. Full refunds are issued for Eargo hearing systems if all original components
are returned within the 45-day trial period.
1600 Technology Drive, 6th Floor
San Jose, CA 95110