Eargo Warranty Details
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords and USB plugs. Eargo Neo HiFi includes a two-year original warranty. Eargo Neo and Eargo Max include a one-year original warranty. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Repair or Exchange of a Product
At no cost to the client, Eargo will inspect the hearing device and/or charger and repair or exchange the in-warranty unit with a new or refurbished unit at Eargo’s sole discretion. Eargo will replace power cords and/or USB plugs at no cost to the client. The original or extended warranty period remains in effect for the replacement device.
Out of Warranty
Eargo will inspect a hearing device and repair or replace the device, at Eargo’s sole discretion, for $395 per device. If replaced, Eargo may replace the device with a new or refurbished unit at Eargo’s sole discretion. Eargo will provide a one-year repair warranty on the replaced device, beginning on the date that the replacement device was delivered to the client.
Eargo will replace a charger with a new or refurbished charger, power cord and USB plug for $295. Eargo will provide a one-year repair warranty on the replacement charging system, beginning on the date that the replacement was delivered to the client.
Exclusions from Warranty Repair Coverage
Devices purchased from unauthorized distributors (including eBay) are not covered by this or any other Eargo warranty.
Damage from improper handling or care, exposure to chemicals, immersion in water or undue stress.
Damage caused by third parties or non-authorized service centers are excluded from this repair policy.
Replacement Under the Loss and Damage Policy
During the original warranty period, Eargo will replace each hearing device and charger no more than one time for loss or damage not related to normal use. Eargo reserves the right to inspect hearing instruments and chargers to determine if the Loss and Damage Policy is applicable.
Eargo will replace a lost or damaged hearing device for $395 each and a lost or damaged charger for $295 each. Please note that claims under the Loss and Damage Policy on the hearing device(s) or charger are a one-time occurrence per unit. When either hearing device or the charger is replaced under the Loss and Damage Policy, the Loss and Damage Policy expires for that unit. For example, if the right hearing device is lost and replaced under the Loss and Damage Policy, the Loss and Damage Policy expires for the right device but remains in effect for the left hearing device and charger. For any loss and damage claim, the repair warranty remains in effect on the lost or damaged unit from the date that the original Eargo system was received by the client.
Loss or Damage During the 45-day Right to Return Period
If one or both hearing devices or charger are lost or damaged beyond normal use during the 45-day right to return period, the system cannot be returned for a refund. Refunds are issued for Eargo hearing systems if all original components are returned within the 45-day period.
1600 Technology Drive, 6th Floor
San Jose, CA 95110