Important Notice: Action Required for Your Mobile App plus Support & Warranty Changes

On July 15, 2026, LXE Hearing, Inc., Eargo, Inc., Eargo Hearing, Inc., Eargo Screening, LLC and hearX USA, Inc. each entered into a separate Assignment for the Benefit of Creditors (ABC) under California law. An Assignee is currently overseeing the companies’ assets, evaluating potential asset sales, and managing an orderly wind-down. This decision followed extensive efforts to restructure the business and pursue strategic transactions to maintain support for our customers.

Your hearing aids are expected to continue functioning for hearing amplification and core daily use utilizing local on-device controls or your last saved local profiles.

If you update to Version 9 before October 22, 2026, the App is expected to continue supporting its local functions on that phone. Please update before this date; after October 22, 2026, the App will be removed from app stores and will no longer be available for download or updates.

The Eargo App will be removed from app stores and cloud connectivity will be deactivated on October 22, 2026. After this date, you will not be able to download or re-download the App.

If you have Version 9 installed and synchronized before October 22, 2026: The App is expected to continue operating locally on that phone, subject to future device and operating-system compatibility.

If you are on an older version: The App may cease to function entirely.

Google Play Store

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Tap “Manage apps & device”.
4. Tap the “Manage” tab (near the top).
5. Look for the Eargo App in the list of apps with available updates. If it is not listed under “Updates available,” it is already up to date.
6. Tap the Eargo App, then tap the “Update” button next to it.
7. Wait for the download and installation to finish — you'll usually see a progress indicator.
8. Once complete, open the App to confirm it launches correctly with the update.
9. Select Menu, then scroll to the bottom to confirm the App version is v9.0.

Apple App Store

1. Open the App Store icon on your iOS device.
2. Tap your profile icon in the top-right corner.
3. Tap App Updates.
4. Look for the Eargo App in the list of apps with available updates. If it is not listed under “Updates available,” it is already up to date.
5. Tap the UPDATE button.
6. Wait for the download and installation to finish — you'll usually see a progress indicator.
7. Once the update is complete, open the App to confirm it launches correctly with the update.
8. Select Menu, then scroll to the bottom to confirm the App version is v9.0.

To ensure your current settings are available for offline use, please follow these steps:

1. Update your app to Version 9 (see instructions above) before October 22, 2026.
2. Open the main controls screen of the App and ensure you are connected to the internet.
3. Open the App while connected to the Internet and your hearing aids so that your current settings can synchronize for offline use.

Under the terms and conditions of your direct purchase, the standard return period for a non-defective product is forty-five (45) days from the date you received the device.

Requests received more than 45 days after delivery fall outside our standard return policy. If you believe you have a claim for a refund or payment against an LXE Hearing company, you may submit a completed Proof of Claim with supporting documentation to the Assignee no later than 5:00 p.m. Pacific Time on January 31, 2027. File against the specific legal entity responsible for the obligation, and submit a separate Proof of Claim for each company against which you assert a claim.

No. Submitting the Proof of Claim form allows your claim to be reviewed by the Assignee, but it does not mean the claim has been approved or will be paid.

Customer support for LXE Hearing will no longer be available after October 22, 2026. Eargo customers should visit https://www.eargo.com/ prior to this date to download and save all relevant user manuals and guides to their personal device for future reference.

After October 22, 2026, Version 9 is expected to remain functional locally on the phone on which it is installed if installed and synchronized before that date. It will no longer receive software or security updates or technical support. Future functionality and compatibility with phone operating-system updates cannot be guaranteed.