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Frequently Asked Questions about Eargo Hearing Device

FAQ
Below you'll find answers to questions related to using Eargo.
Frequently Asked Questions
Is Eargo the right hearing aid for me?
If you have mild to moderate hearing loss, from aging, noise exposure, or sensory/nerve loss, we're going to answer with a resounding, "Probably!" (We don't hard sell here at Eargo.) But we do appreciate and applaud your interest in our revolutionary hearing devices. Eargos truly are reinventing how people think about hearing aids, thanks to the fact that they're...
  • Invisible

    Okay, not invisible in the sense that you can see completely through them, although that would be a nifty engineering feat, but invisible in the way that nobody has to know you're wearing them at all. In fact, someone has to look really closely at your ear to spot the small pull-tab that helps you remove your Eargos, and if anyone does get that near to you, say a stranger at the supermarket, we recommend politely asking them to take a giant step back.

  • Easy to Use

    If you're looking for a challenge, we suggest the Sunday crossword. If you want an easy-to-use hearing aid, look no further than Eargos. From the moment you have them delivered straight to your door, to the highly-trained assistance you'll receive from our Personal Hearing Professionals, to enjoying conveniences like rechargeable batteries, you'll appreciate how we've considered every aspect of these advanced listening devices. And now, if you ever need a six-letter word for a "Cutting-edge, easy-to-use hearing aid" that answer's also a piece of cake.

  • Natural Sounding & Comfortable

    Our patented Flexi Fibers are the not-so-secret secret sauce behind our superior clarity and comfort. (Go ahead, tell your friends, we don't mind.) They cleverly suspend each Eargo device in the ear canal, letting air and sound flow naturally to your eardrum. That means you hear true lower bass tones while we focus on amplifying high frequency tones (that's important for mavens of the opera and the art of conversation.) And if you have mild to moderate hearing loss, we're sure you'll agree that our comfortable Flexi Fibers feel a whole lot better than having a chunk of plastic blocking your ear.

  • Affordable

    When we say Eargos are reinventing hearing aids, it's not just our patented technology we're talking about. Eargo devices cost 52% less than traditional hearing aids*, and that's a fact we're extremely proud of. When you figure in financing plans as low as $93/month**, we're able to help even more people hear life to the fullest.

    What's more, every Eargo system comes with two hearing devices (because it's socially-awkward to ask friends to speak into one particular ear), as well as a charging case that's as beautiful as it is convenient, replacement Flexi Fibers and one-on-one support and training from our team of licensed professionals. We could go on and on, but how about you learn more online at shop.eargo.com.

    Have questions? We're listening. Contact our team of licensed hearing professionals today at 1-800-61-EARGO and request a non-working sample pack to see how comfortable Eargos are to wear.

What should I look for when choosing hearing aids?
Before you start looking into specific hearing aids, we recommend you check yourself out first. (And feel free to smile at the mirror and say, "Dang, I look good!”) Because your lifestyle will help decide what kind of a device is right for you. For instance, do you work up a sweat at the gym? Are you a world traveler? Or do you like to sit at home with the curtains drawn binge watching infomercials? We're not judging. All we're saying is each of those different personalities might require different features from a hearing aid.

Here are some steps to get you started*:

  1. Recognize your signs of hearing loss.
  2. Call to talk to one of our Personal Hearing Guides to see if Eargo Plus is right for you.
  3. If invisibility, comfort, and ease of use are important to you, then Eargo Plus is the right choice.

* These steps are not to be used for official hearing loss diagnosis.

What is the difference between a hearing aid and a PSAP (Personal Sound Amplification Device)?
The FDA defines a hearing aid as a sound-amplifying device intended to compensate for impaired hearing. Eargo is a Class I, FDA-regulated hearing aid intended for individuals with mild to moderate hearing loss. Eargo hearing aids are clinically tested medical devices. They were designed by an ENT doctor with more than 30 years’ experience and rigorously tested by a team of audiologists and hearing professionals before being put into production. Currently, Eargo is being manufactured in an ISO13485 manufacturing facility and all products are inspected by the FDA to ensure they meet all regulatory standards before being delivered to clients.

Personal Sound Amplification Products, also referred to with the acronym PSAP or "Personal Sound Amplification Devices," are defined by the U.S. Food and Drug Administration as a “wearable electronic product not intended to compensate for impaired hearing.” They are not hearing aids, which the FDA describes as intended to compensate for impaired hearing. PSAPs are intended for individuals with normal hearing. PSAPs are not intended to make up for impaired hearing. PSAPs are not a medical device and are not regulated by the FDA. They are intended for consumers with normal hearing to amplify sounds in the environment for a number of reasons, such as for recreational activities.

Do Eargo Devices Help Tinnitus?
People with tinnitus report hearing sensations of sounds such as ringing, hissing, buzzing, clicking or roaring without any external stimulus. Noises associated with tinnitus can vary in pitch with some loud enough to affect someone's ability to focus. Moreover, the sounds may be present around the clock.

Some of those experiencing tinnitus have reported some symptom relief through tinnitus maskers, the use of sound machines (which produce "white noise") and, in some cases, hearing aids. Eargo was designed for individuals with mild to moderate, high-frequency hearing loss. We cannot offer assurance our hearing aid will provide relief from tinnitus.

Does Eargo work with hearing health professionals?
When you first start wearing any hearing device, the brain needs time to get reacquainted with audio frequencies that it hasn't heard in years. Successfully acclimating to those new sounds is truly the difference between hearing life to the fullest versus looking for the receipt to return the "danged things." So our team of licensed Personal Hearing Professionals are available to help you relearn how to hear again.

Even before you even place an order, we're there for you. If you have an audiogram, email your results to support@eargo.com (or fax it to 1-888-516-6521) and we'll provide recommendations to improve your hearing health. Don't forget to include contact information, so we can easily get in touch with you.

Does Eargo work with insurance plans?
If your health insurance plan covers all or part of your hearing aid investment (we suggest you check your policy for coverage), one of our Personal Hearing Guides will be happy to help you with the paperwork. They know all about superbills, procedure codes and other details that confuse the rest of us. Go ahead, test their insurance plan knowledge. We dare you. Plus, they can help you with payment plans to minimize the out-of-pocket payments while you wait for payment from your insurance company. So grab that phone and call them today at 1-800-61-EARGO.
How can I order an Eargo hearing aid?
We suggest you start by wearing a comfy pair of PJs (yes, you can do all this at home) and visit us online at shop.eargo.com or call 1-800-61-EARGO. We can even start you off with a free pair of non-working samples, so you can experience the comfort of Eargos for yourself. And for those commitment-phobes out there, even after you buy an actual pair, you still get a 45-day money back guarantee to decide if you're completely satisfied. We're confident you will be.

2 Steps Closer to Better Hearing:

  1. After you place your order, we'll deliver your Eargos directly to your doorstep within days. We take all major credit cards and also offer financing with monthly payments as low as $93/month.
  2. Once you get them out of the box, reach out to your Personal Hearing Professional, at your convenience. They're your guru for everything Eargo, from acclimating to your new life with hearing aids to keeping your Flexi Fibers clean to using the portable charger for the first time--basically anything and everything you need to succeed with your Eargos.
How long will it take for Eargo to be delivered?
We can understand your wanting to receive your hearing devices ASAP, so you can choose between (1) standard shipping, or (2) accelerated shipping:
  • Shipping Choices:

    Standard shipping is free and only takes 3 to 5 business days from the time it leaves our warehouse.

    Accelerated shipping is an extra $25 per shipment in a speedy 1 to 2 business days from the time it leaves our warehouse.

How do I recharge my Eargo devices?
Our engineers didn't stop thinking once they perfected our Eargo devices; they also used their brilliant noggins to design a user-friendly (and quite attractive we might add) portable charger. Simply store your devices in the charging cradle (we recommend overnight) and voila! Six hours later your Eargo has a full day's worth of power. The portable charger holds a charge for about a week itself when fully charged, convenient for folks on-the-go, you know who you are. And the best part is, you won't need to keep buying, replacing and cursing the tiny batteries that come with most other hearing aids.
What is Eargo's warranty?
  • 12-month Manufacturer Warranty

    Your Eargos come with a full 12-month manufacturer warranty that covers manufacturing defects. And as our lawyers put it so eloquently, the warranty will not be valid if an Eargo device has been modified or damaged by the user, if the serial number has been altered, or if repairs have been made without the consent and knowledge of Eargo. If your Eargo stops functioning correctly, simply call us at 1-800-61-EARGO.

  • Loss & Damage Warranty

    Eargos also come with a Loss & Damage Warranty. If you lose one or both of your devices, or if they're damaged beyond repair (AKA used as a snack by your dog...and this is not a "homework" excuse, dogs are actually attracted to the smell of ears), just give us a call and we'll send a new replacement at a reduced cost. The Loss & Damage portion of your warranty can be used only once per device, but the repair warranty is still active even if you replaced a device with the Loss & Damage Warranty.

What is Eargo's return policy?
We do everything we can to ensure you're completely happy with your Eargo devices (our business model pretty much hinges on it). But sometimes these things just aren't meant to be, and that's okay. If that's the case, simply return your devices to us within 45 days for a full refund. Refunds are processed within 10 business days upon receipt, provided that the Eargo devices are still in good condition. Just give us a call at 1-800-61-EARGO and one of our specialists will help process your return. And they’ll be just as nice as the day you ordered them.