Privacy Policy

Eargo, Inc. including its affiliated entities ("Eargo," "we," "us"), is committed to respecting the privacy rights of visitors to our website located at https://www.eargo.com, job applicants for one or more of our open positions, customers of our services and products and the mobile applications we provide ("Service(s)"), and individuals that work for organizations with which we do business. Please call this toll-free number if you need assistance in obtaining any of the information in this policy: 1 (855) 922-0058; or email us at privacy@eargo.com.

Our website is intended to comply with the laws and regulations of the United States of America. We make no representations that our website is appropriate or available for use in any location outside of the United States. If you are a resident of another country, or are accessing the website from outside of the United States, please note that you are transferring your data to the United States of America, which does not have the same data protection laws as other territories.

Please read this Policy carefully, because by using the Services, you are acknowledging that you understand and agree to the terms of this Policy, and consent to the types of information and the manner in which we may collect, use and disclose such information. If you do not agree to the terms of this Policy, please do not use the Service.

What Is Personal Information

This document describes the Personal Information we collect and how we use it. "Personal Information" means any information that identifies, relates to, or could reasonably be linked to a particular individual or one's household, directly or indirectly, including, but not limited to, his or her name or nickname, signature, social security number, physical characteristics or description, home address, email address, browsing history, location data, IP address, profiles businesses create about him or her (including pseudonymous profiles), telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

What Personal Information Do We Collect?

We may collect or have collected within the preceding 12 months the following categories of your Personal Information:

1. Identifiers: We may collect your name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, social security number, or other similar identifiers.
2. Characteristics of protected classifications: As part of providing you Services, we may collect directly from you information about your sex, age, and disability. If you apply for a job with us, we may ask you to provide us additional information.
3. Commercial information: When you shop for and purchase our products or Services, we obtain and use information about the products and Services you have purchased, obtained, or considered. We also capture insurance, payment, and transaction information if you pay us for products or Services.
4. Internet or other electronic network activity information: When you visit our website and use our mobile applications, we use cookies and other tracking devices to capture information about your browsing history, search history, and information regarding your interaction with our website, application, or advertisements. If we send you marketing emails with your consent, we may also track whether and when you open our emails to you.
5. Geolocation data: If you have allowed geolocation for our app on a mobile device and fill out one of our forms on that mobile device, we collect geolocation data in order to localize marketing.
6. Audio, electronic, visual, thermal, olfactory, or similar information: If you visit a facility in which we have security cameras in place, we may capture your likeness. As part of our Services, we may collect your audiogram from you or your results if you complete our online hearing test. If you call our customer support center or use our live chat function, we may capture a recording of that conversation.
7. Professional or employment-related information: If you apply for a job with us, we collect your resume from you. If you work for a company with which we do business, we may capture from you directly, or indirectly through shared business documents, information about your employer, business contact information, job role, and job-related credentials.
8. Education information: If you apply for a job with us, we collect your resume from you. If you work for a company with which we do business, we may capture from you directly or indirectly through shared business documents, information about your credentials, which may include your educational and training history/certifications.
9. Inferences about consumers: When you shop for or purchase our product(s), we may create a profile about you reflecting your preferences and purchasing-related characteristics.

Sources Of Personal Information

We may collect or have collected the above categories and types of Personal Information directly from you through the use of the Services when you make a purchase, set up an account, and make a request. We may also obtain updated contact information from a third party to update our records. Our website and mobile apps may use passive tracking technologies to capture information about you and your use of our Service.

Use Of Personal Information

We may use your information, including Personal Information, to provide certain Services to you, including:

1. Registration and Profile Creation - You may need to complete a registration form and create an account or profile, or complete the online hearing screener with us, or submit the required personal information to access the Services. During registration, you are required to give certain information. This information is used to contact you about our products/services in which you have expressed interest or subscribed to, and allow you to easily update your account information.
2. Customer Service - Once you purchase from us, we may contact you via phone call, email, text, or App notifications in the future to tell you about changes to our services, or changes to this Policy, support you, ask you to provide feedback, or to sell you products or services in the future.
3. Sales and Marketing - if you request to be called back, leave an enquiry or access our live chat option on our website or social media platforms, leave your details in one of our online tools or hearing screener, request to be called or contacted, or abandon your cart, we and/or our marketing partners may contact you via text, chat, email, email campaigns, phone call(s) or social media platforms. By signing up and providing consent on our website, you may receive our newsletters.
4. Optimization, Research and Personalization - anonymized data is collected to enhance the functionality, personalize your experience, optimize user experience and refine and improve features of our Services. This includes, but is not limited to, analyzing user behavior, preferences, and interactions with the website and/or application to identify areas for improvement.

Passive Tracking Technologies

We may automatically collect certain data when you use the Service, such as (1) IP address; (2) domain server; (3) type of device(s) used to access the Service; (4) web browser(s) used to access the Service; (5) referring webpage or other source through which you accessed the Service; (6) geolocation information; and (7) other statistics and information associated with the interaction between your browser or device and the Service. We may also aggregate any information collected, including demographic information collected from our users in a manner that does not identify any individual ("Aggregate Information"). Information obtained in connection with the Service may be intermingled with and used by us in conjunction with information obtained through sources other than the Service, including both offline and online sources. Additionally, we may collect usage data from your device (for example, the settings on your device, how often it was worn, etc.) and we will also collect the serial number of your device.

Cookies, Web Beacons (Only applicable to the website)

"Cookies" are pieces of information that may be placed on your computer by a website for the purpose of facilitating and enhancing your communication and interaction with that website. Many websites use cookies for these purposes. We use Cookies, clear gifs, web beacons or similar devices (including session Cookies, i.e., Cookies that will persist only until you end your session on the Service, and persistent Cookies, i.e., Cookies that persist even after you end your session on the Service) to help us improve the Service by tracking your navigation habits, collecting Aggregate Information customizing your experience with the Service and for analytics and fraud prevention. Some of our business partners, including but not limited to Google Analytics, Optimizely and Facebook, use Cookies (or clear gifs, web beacons or similar devices) to enhance or improve the user experience and Service and/or show Eargo ads on other websites and services based on information collected about your use of the Service and based on your particular interests (as inferred from your online activity). This type of advertising is commonly known as interest-based or online behavioral advertising.

We use your browsing history and Personal Information to display interest-based advertising that is relevant to you. We place interest-based advertisements on our website as well as on other third-party sites. The browsing history we use is collected by us and by third parties on our website, as well as on other sites. We may also share your anonymous browsing history from our website and Personal Information with third parties to provide relevant ads. They may combine this information with assumptions based on the other websites you have visited in order to tailor ads to you.

We may share hashed identifiers (such as email addresses converted into a cryptographic string) with social media and other advertising platforms to match our customers with their users for targeted advertising. This data is matched and then deleted by the platform.

By using our services and/or contacting us through any of our communication channels, including by telephone and/or the app/website live chat function, you acknowledge and agree that these communications may be recorded and retained for quality assurance, training, security and dispute resolution purposes. Your continued use of such communication channels constitutes your express consent to such recording and monitoring under all applicable privacy laws.

Cookie Preferences

We have implemented our Cookie Preference Manager on our website, you can find it by clicking on the Cookie Preferences link at the bottom of any of our web pages. Our website allows every customer to manage his or her cookie preferences at any time, including the ability to change or revoke consent, or to grant consent only for specific categories of cookies. You may also opt out of non-essential cookies altogether. These options are available through our cookie settings tool, which enables you to make choices consistent with your preferences and applicable California privacy laws.

We group cookies on our site into three categories according to how we use them and what choices you may have:

1. Required Cookies: These cookies are necessary for basic features of this site to function, such as allowing images to load or allowing you to select your cookie preferences. Following are our uses of required cookies:
   1. Authenticate and Sign You In: When you sign into our website, we store the time you sign in and a unique ID number in an encrypted cookie on your device. This cookie allows you to move from page to page within our website without having to sign in again on each page. You can also save your sign-in information, so you do not have to sign in each time you return to our website. Please note that signing in is optional and not required to access the website.
   2. Security: We use cookies to detect fraud and abuse of our website and Services.
   3. Store Information You Provide to a Website: When you provide information or add applications, products, software or Services to a shopping cart when shopping on our website, we store data in a cookie to remember the products and information you have added and/or your interactions with us online.
2. Functional Cookies: These cookies allow us to analyze your use of the site to evaluate and improve our performance. They may also be used to provide a better customer experience on this site. You may have the choice to decline these cookies. Note that if you decline them, some important website functionality that relies on these cookies may not be available to you. The following are functional cookie uses:
   1. Perform Analytics: To provide our products, software and Services, we use cookies and other identifiers to gather usage and performance data, and to help optimize performance of our website. For example, we use cookies to count the number of unique visitors to a web page or Service and to develop other statistics about the operations of our products, software and Services.
   2. Store Your Preferences and Settings: Settings that enable our products to operate correctly or that maintain your preferences over time may be stored on your device. We may save preferences, such as device (i.e., computer, laptop or mobile device) language, browser and multimedia player settings, so those do not have to be reset each time you return to our website. If you opt out of interest-based advertising, we store your opt-out preference in a cookie on your device.
   3. Share Content on Social Media: If you choose to log in or share to social media sites, cookies may assist in that process.
   4. Receive Feedback: We use cookies to enable you to provide feedback on our website.
   5. Provide Support: We use cookies to help manage our customer support interactions with you.
3. Advertising Cookies: We may use these cookies to share data with advertisers so that the ads you see are more relevant to you, allow you to share certain pages with social networks, or allow you to post comments on our site. You may be able to decline these cookies. Advertising cookies include the following uses:

Note that Flash cookies may be handled differently, and our Cookie Preferences Manager may not allow you to opt out of Flash cookies. Learn how to manage privacy and storage settings for Flash cookies here.

Clickstream

As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as "clickstream data," can be collected and stored by a website's server. Clickstream data can tell us the type of computer and browsing software you use and the address of the website from which you linked to the Service. We may collect and use clickstream data as a form of Aggregate Information to anonymously determine how much time visitors spend on each page of our Service, how visitors navigate throughout the Service and how we may tailor our web pages to better meet the needs of visitors. This information will be used to improve our Service. Any collection or use of clickstream data will be anonymous and aggregated, and will not intentionally contain any Personal Information.

Sale Of Personal Information

We affirm that in the preceding twelve (12) months, we have not sold any Personal Information, as the term "sale" is defined under the California Consumer Privacy Act (CCPA) and its amendments, the California Privacy Rights Act (CPRA).

Notwithstanding this, you retain the right under applicable law to direct us not to sell or share your Personal Information. To exercise your right to opt out of the "sale" or "sharing" (which includes the renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating for monetary or other valuable consideration) of your Personal Information to another business or a third-party, please send an email with "Do Not Sell My Personal Information" in the subject line to privacy@eargo.com; or Call us toll free at 1 (855) 910-6605 between 10 am and 5 pm, Monday to Friday Pacific Standard Time.

How We Share Personal Information

We do not sell your Personal Information to third parties or mass marketers for their independent use. We may, however, use your Personal Information to match it with other public and private data sources in order to enhance our records, such as appending additional information to your profile, or the records of our business partners. We also may work with other providers who also possess your information in connection with their services, such as sharing your Personal Information with a third-party who already has your Personal Information in order to enhance one or both of our services provided to you.

We use a limited number of specialized Third-Party Data Processors to manage, store, and analyze application usage data (telemetry). These services include, but are not limited to, Google's Firebase, Fullstory, and Amazon Web Services (AWS). Although these are external services, Eargo maintains full contractual control over how your data is processed, secured, and stored by these vendors, and they are prohibited from using your data for their own purposes. Additionally, all data shared with Third-Party Data Processors is anonymized and linked only to a unique identifier.

Unless you consent to the disclosure of your Personal Information, only we and our affiliates, our technical consultants, third-party auditors and other third-parties who make our Service available, enhance its functionality, or provide associated services (such as coordinating orders and delivery of our products and Services) have access to this information, and we require them to agree that they are covered by this policy.

Please note that Eargo reserves the right to and may disclose Personal Information about you in connection with (a) requests from local, state or federal law enforcement officials; (b) any judicial, administrative or similar proceeding or order, such as subpoena; (c) a petition in bankruptcy or proceedings in bankruptcy, or if any court assumes jurisdiction of it and its assets pursuant to proceedings under any bankruptcy or reorganization act, or a receiver is appointed of Eargo's assets or Eargo makes an assignment for the benefit of its creditors; (d) if required by law; or (e) to investigate suspected fraud, harassment, physical threats, or other violations of any law, rule or regulation, the Service rules or policies, or the rights of third-parties or to investigate any suspected conduct which we deem improper.

Please also note that we do reserve the right to transfer your Personal Information and other information to our successors in business and purchasers of assets.

We may use Aggregate Information for any and all purposes as we deem fit, including to improve your experience on the Service and for our research activities. For example, we may share Aggregate Information with unaffiliated third parties, such as business partners.

Your Rights

You may have the rights described below with respect to your Personal Information. To exercise your rights, please see the section below about (1) how to make any of the requests identified below and (2) instructions on the verifiable consumer request process.

Right to Know and Right to Request Information

You have the right to request that we disclose what Personal Information we collect, use, disclose or sell. You have the right to request information about the Personal Information we’ve collected about you within the last twelve months. You may request to know if we have collected, sold or shared with third-parties for a business purpose the following information:

1. The categories of Personal Information we have collected about you;
2. The categories of sources of Personal Information we collected about you;
3. Our business or commercial purpose for collecting or selling Personal Information about you;
4. The categories of third-parties with whom we share Personal Information;
5. The specific pieces of Personal Information we have collected about you;
6. Whether we have sold your Personal Information and if so the categories of Personal Information that each category of recipient purchased; and
7. Whether we have disclosed your Personal Information for a business purpose and if so, the categories of Personal Information that each category of recipient received.

A customer may submit a request to know up to twice per year, free of charge.

Right to Request Deletion

You have the right to request that we delete your Personal Information. Under certain circumstances, we may be unable to delete your Personal Information, for example, to comply with legal obligations, or to complete a business transaction that you have requested.

Right to Non-Discrimination

You have a right not to receive discriminatory treatment for exercising your privacy rights as identified in this section of the privacy notice as conferred by the CCPA.

To exercise the rights above you may make the request in the following ways:

1. Email your request to privacy@eargo.com, or call us toll-free at 1 (855) 910-6605 between 10 am and 5 pm, Monday to Friday Pacific Standard Time; or
2. Complete the online Information Rights Management request form at /datarequests.

When you submit a request, we will verify your request and identity. You may designate an authorized agent to make a request to know or a request to delete your Personal Information by providing the authorized agent with written permission to do so and by verifying your own identity with us directly. We will deny any requests from agents that do not submit proof of authorization, or if we are unable to verify your identity.

Right to Correct Inaccurate Personal Information

Under the CCPA, as updated by the CPRA, you have the right to require that we correct inaccurate Personal Information we maintain about you. When you submit a verifiable consumer request, we are legally obligated to use "commercially reasonable efforts" to rectify any inaccuracies in your data. This essential protection ensures that the data businesses rely on to interact with you and make decisions remains accurate, empowering you to maintain control over the integrity of your personal profile.

Protection For Children

The Service is not intended for use by children (i.e., individuals under the age of 18) and children are prohibited from using the Service. We do not knowingly collect any information from children, nor is the Service directed to children. Any information that you provide us while using the Service on behalf of your minor child will be treated as Personal Information as otherwise provided herein. Where appropriate, we take reasonable measures to inform children not to submit such information to our website or in response to advertisements. If we become aware that a child has provided us with personally identifiable information, we will use all reasonable efforts to delete such information from our database.

Links To Third-Party Sites

Our Service may contain links (or other information) to other websites and services. Other websites may also reference or link to our Service. We may also offer contests, sweepstakes and other promotions in association with third-parties.

We encourage our users to be aware when they leave our Service to read the privacy policies of each and every website that collects personally identifiable information. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites. Visiting these other websites is at your own risk.

Security

It is important to remember that in order to protect against unauthorized access to your personal devices, it is your responsibility to maintain the confidentiality and security of your username, passwords and other authentication information. Please note that information collected by third parties may not have the same security protections as information you submit to us, and your data will be subject to their standards when such data is shared. If you believe that your username, password, or other information has been compromised, please contact us using the email address provided below.

Eargo will not be liable for disclosures of your Personal Information due to errors in transmission or unauthorized acts of third-parties. We have undertaken commercially reasonable efforts to prevent unauthorized internet access to visitor data retained in our internal servers. We also store Personal Information in certain third-party external databases (such as the Salesforce CRM system) that we reasonably believe comply with generally accepted industry standards to protect Personal Information. When we request that you enter sensitive information (such as your bank account and routing number, your SSN), we encrypt such information using a Secure Sockets Layer ("SSL") standard. Additionally, we use the DigiCert SSL standard to verify the secure nature of our website to users' browsers.

Despite the measures we take to protect your Personal Information, due to the inherent open nature of the internet, Eargo cannot ensure or warrant the security of any information you transmit to us, or any information provided online, and you do so at your own risk. You must accept all risks associated with any data transmission, including the risk that your Personal Information may be intercepted in transit.

We retain non-personally identifiable information collected via our Service for as long as we have a business reason to do so. After that time, we aggregate the data and retain it for analytical purposes. We retain your Personal Information for as long as your Service participation is active (as determined by us) and for a reasonable time thereafter (in the event that you choose to engage with us again). We also may retain your Personal Information for a longer period of time as needed to provide you Services or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your Personal Information, we may continue to retain and use aggregate, anonymous data previously collected and/or anonymize and aggregate your Personal Information.

Policy Review and Modifications

We review this Privacy Policy at reasonable intervals to ensure we remain consistent with the terms set forth herein. We reserve the right, at our discretion, to modify, add, or remove portions from this Privacy Policy at any time. However, if at any time in the future we plan to use Personal Information in a way that materially differs from this policy, we will post such changes here. We encourage you to periodically read this Privacy Policy for changes.

Marketing Opt-Out

We give you the option to update or remove your Personal Information from any marketing lists that we maintain. All marketing unsubscribe or opt-out requests should be sent to us at communications@eargo.com or may be made by calling 1 (855) 922-0058 between 10 am and 5 pm, Monday to Friday and speaking with one of our representatives, and we will process your request within a reasonable time after receipt.

Please note, however, that if you have purchased an Eargo device from us, we may require your Personal Information to provide you with important updates and upgrades as well as to contact you in the event of an emergency. We are therefore not able to remove your Personal Information from our system. We are also not responsible for removing your Personal Information from the lists of any third-party who has previously been provided your information in accordance with this policy.

Service Terms

Use of this Service is governed by, and subject to, the legal notices contained here. Your use, or access, of the Service constitutes your agreement to be bound by these provisions. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE YOU MAY NOT ACCESS OR OTHERWISE USE THE SERVICE.

Comments and Questions

If you have any questions, comments or concerns about our Privacy Policy, you may contact us at the following email address: privacy@eargo.com

United States of America

Our Service is maintained in the United States of America, where we store and access your Personal Information.

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Last update: December 3, 2025